Terms and Conditions

1. General

These Terms apply to all orders unless otherwise approved by us (such approval not to be unreasonably withheld). Any departure from and/or variation to these Terms stipulated in the order, must be approved in writing by us in order to be binding on us. The order is considered as final only after our acknowledgment of the order.

2. Subject and Limit of the Offer

These Terms apply exclusively to the supply of services specified herein and are not binding for additional services. The Client will in no case be allowed to put forward standards, specifications, statutes, rules and uses not duly accepted by us.

3. Validity

Unless otherwise specified, our offer to supply services is open for acceptance within 21 days from the date at which it is established. After this date the offer is no longer capable of being accepted by you.

Except where we operate as the carrier or service supplier, Astra Chauffeur Drive acts only as agent for persons providing the services such as hotels, airlines, charter vessels, air charter or venues etc. Except to the extent of any wilful, unlawful or negligent act or omission of Astra, we accept no responsibility whatsoever in relation to the provision or failure to provide those services.

Astra Chauffeur Drive will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property of any kind whatsoever and howsoever arising, caused or included during, or in relation to the carriage of any passenger or provision of services, except to the extent that any wilful, unlawful or negligent act or omission of Astra Chauffeur Drive caused or contributed to the accident, delay, injury, irregularity, loss or damage to persons or property.

The above provision shall be read subject to any implied terms, conditions or warranties imposed by the Australian Consumer Law or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or by implication the exclusion or modification of any such term, condition or warranty.

All prices and conditions specified or described on the Astra Chauffeur Drive website or other publications and on the application form are subject to change at any time without notice.

Your deposit is NOT refundable if your booking is cancelled once deposit has been received. The total confirmed fee may be charged if the reservation is cancelled within 14 days of the booked date.

Cancellations MUST be made in writing (email or letter) by quoting your booking reference number at least 14 days prior to the booked date.

Any bookings confirmed that are based outside of Australia (Internationally) require 48 hours notification of cancelation.

To ensure the dependability of our service, it is necessary to reserve and dispatch a specific car and chauffeur to meet each Client. It is therefore necessary to charge for the service (as a hotel must charge for a guaranteed room) in the event the passenger is a “no show”.

You can avoid the “no show” charge by giving us a call before the chauffeur is dispatched. International (outside of Australia) bookings require 48 hours’ notice prior to the booked time. A “no-show” will be charged the total amount of the confirmed fee if you do not “present” at the nominated time and place.

We will make every effort to arrive at your collection and destination locations on time. However, occasionally allowances must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc.

We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of service, we reserve the right to substitute a vehicle/vehicles. We will make every effort to supply an alternate vehicle and advise you prior to pick up.

Should we be unable to provide an alternate vehicle, a pro-rata refund may be paid. No guarantee can be made that we will supply an identical vehicle.

All vehicles are fitted with security cameras. If you or any person forming part of your party damages or soils our vehicle interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify the damage caused. If you or any person forming part of your party causes damage or behaves in a manner deemed unsafe or you or any person forming part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to abort travel, evict you from the vehicle and terminate your reservation.

No refund will apply in these circumstances. A police report & security footage may be submitted if necessary.

Seatbelts are fitted to all our vehicles and must be used by all passengers whilst the vehicle is in motion. Child restraints/booster seats must be used according to RMS and/or applicable State or Territory authority guidelines. Use of the safety devices correctly will be the sole responsibility of the passengers or passengers guardian/parent and/or the person or entity confirming the booking or shown on our invoice.

For safety reasons, luggage and/ or containers, surfboards, skis or items of a large nature or flammable fluids or items may not be placed within the passenger cabin at any time. The chauffeur has sole discretion to terminate a hiring at any time.

Government legislation strictly prohibits smoking and any illegal materials and substances in all licensed public passenger vehicles.

No food of any description is to be consumed inside our vehicles anytime. If included in your package, chauffeurs will serve any food once the vehicle has stopped.

In some locations gratuities and/or tipping are part of the general lifestyle and form part of the worker’s wage. In these areas a gratuity is automatically added to the amount payable and can be between 10 and up to 20% of the bill. In all other locations, gratuities/ service charges may be included in the cost of the hiring or given voluntary for services rendered.

Any links to or advertisements on third party websites are not under our control. Please take note of their terms and conditions and privacy statement. We do not take responsibility for the content on third party sites or their policies. Permission is granted to link directly to our website.

We use industry standard encryption technology, so that the data passed between your browsers and our websites is secure. All stored information is safely kept and can only be accessed by authorised personnel. If you do not want information collected through the use of Cookies, please use your browser to deny access.

In the event of extra charges or extensions, the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of transfer. Additional charges can be charged back to your Astra account or your credit card if this was used to secure the booking originally.

Astra, its Operators and Licensees, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by Astra and deemed to be of a sufficient quality to provide services on Astra’s behalf. These providers, for the duration of the booking, remain under the supervision of Astra, its Operators and Licensees, at all times.

Our sedan’s maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as a People Mover with trailer if they have more luggage than a sedan can accommodate. Additional luggage transfer will incur further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.

Charges start from when the vehicle leaves our base in the applicable state / territory and finish at the time of the vehicle’s arrival back at the same location.

All bookings are subject to availability at the time of reservation. For operational reasons we reserve the right to substitute vehicles of similar category or capacity, if necessary without notice.

Astra Chauffeur Drive has the right to cancel bookings, amend fares, itineraries, days and times of operation of services offered upon reasonable notice to the extent possible and otherwise as soon as is reasonably practicable (except in an emergency). The Client is responsible for confirming availability.

Booking costs do not include tolls, waiting time, meals, entrance fees, mobile phone usage, Airport Ground Service Charges, accommodation, venue costs or other incidentals unless specified. If specified, these will be added to the booking costs where applicable. Surcharges may apply to special events and public holidays. Between 12:00 midnight and 05:00 am an after-hours surcharge of 33% applies to all booking costs.

No refund will be made after the vehicle is dispatched from its base. A non-negotiable cancellation fee applicable to the requested service will apply for all cancellations.

Payment of booking costs are on account (where an account has been established with us), in advance, by cash or by approved credit card.

Accounts are strictly thirty (30) days, payable within seven (15) days of receipt. If these terms are not complied with Astra Chauffeur Drive reserves the right to charge all outstanding amounts owed to the nominated credit card supplied.

A non-refundable deposit of 50% of the total amount payable for each booking is required unless prior credit arrangements have been made. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of your event.

Stretch Limousines & Specialty Vehicles
Booking times are based on a one way direct transfers or a maximum of one hour duration unless otherwise explicitly stated in writing on your booking confirmation.

Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any additional payment which may become due.

Cash payments will only be accepted prior to the hiring and EFT must show as clear funds in our account 14 days prior before travel.

Once confirmed, your reservation price will not change unless you change the details of your booking or extend your time/s. Should you need to modify transport times, routes or dates, please advise us in writing. Every effort will be made to accommodate your request but we cannot guarantee to be able to do so.

Chauffeurs DO NOT have the authority to alter the booked times, pick up or destination addresses or routes without the prior consent of our office.

We will always endeavour to accommodate Clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to you for as long as possible after the specified period of your reservation.

Any waiting/over time will be charged in 5-minute increments at the appropriate rate for the vehicle nominated.

Our Insurance policies cover our passengers whilst inside our vehicle/s and en route only.

There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways, road closures etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can.

Should the chauffeur deem any location or situation unsuitable for the vehicle, an alternative will be sought and used or termination of travel will occur if necessary – the chauffeur’s decision will be final and no refund will be paid. Chauffeurs will adhere stringently to all legal road rules at all times. All chauffeurs will plot his/her own travel route/s.

Credit card details are required for all reservations and held as security against deposits, waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any additional payment which may become due.

Paying by a credit or charge card may incur a merchant fee of up to 3.5% of your total invoice. This fee will be added to your invoice and will be advised at the time of booking.

Alcoholic beverages may not be consumed in the vehicle anytime. Complimentary alcohol supplied by us will only be served once the vehicle has stopped. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability.

During peak times or on other occasions, we may use the services of other limousine companies. Although other companies will remain under our supervision, they will be governed by their own operational guidelines and operate at all times under their own insurance policies.

All photos/images, artwork and logos displayed throughout this website are the exclusive property of Astra Chauffeur Drive and/or its associated companies. All photos are of our vehicles and may not be reproduced in any form without prior, express written permission. All graphic and text content is protected by Australian copyright law.

We may be obliged to surrender your personal data to regulatory authorities and law enforcement officials in accordance with applicable law. Personal information may be disclosed to identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property.

We do not gather personal information from children. Website visitors 16 years of age and under are required to have adult permission before submitting any personal information to us and/or our website.

Please be assured that Astra, its Operators and Licensees, will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by Astra, its Operators and Licensees.

Astra, its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle, Astra, its Operators and Licensees shall try to deliver any items back to the Customer at their expense or the item/s may be collected from our Customer Service Centre.