WHERE TO MEET YOUR CHAUFFEUR

Sydney International Terminal (T1):
Chauffeur meeting point is located in the arrivals hall directly outside gates A or B (next to Travelex Currency Exchange) depending on your airline. Chauffeurs will arrive 20 minutes after actual flight landing time.
Sydney Domestic Terminal (T2):
As chauffeurs are not permitted to leave their vehicles under direction of the FAC, the Chauffeur meeting point is located on the footpath directly outside the door closest to Carousel #5. Chauffeurs will arrive 15 minutes after actual flight landing time.
Sydney Domestic Terminal (T3):
Chauffeur meeting point is at the bottom of the escalators adjacent to Carousel #5 in the Arrivals hall. Chauffeurs will arrive 15 minutes after actual flight landing time

Melbourne International Terminal 2: 
Drivers will be waiting near the sign “Chauffeurs Meeting Point” which is a right turn to the Arrivals Hall if you exit from Main Door B. If you come out from Main Door A it is opposite to the exit door from customs. Drivers are not allowed to stand in the passage therefore they will wait for passenger’s at Chauffeur Meeting Area which is between Optus Shop and Villa & Hut Coffee Shop.
Melbourne Domestic Terminal 1 (Qantas Domestic): 
Drivers will meet Qantas arriving passengers, after the actual flight arrival. For passengers arriving from Gate 1-13 in front of Carousal 1. For passengers arriving from Gate 14 – 26, drivers will wait in front of Carousel 3.
Melbourne Domestic Terminal 3 (Virgin Domestic): 
Drivers will meet Virgin Australia passengers in front of the escalator at Terminal 3.
Domestic Terminal 4 (Tiger Airways, Jetstar & REX): 
Drivers will meet passengers arriving from Tiger Airways, Jetstar and Regional Express (REX) outside the cafe just at the bottom of the escalator inside T4 Terminal.

Brisbane International Terminal :
Chauffeur meeting point is located in the arrivals hall directly in front of The Coffee Club. Chauffeurs will arrive 20 minutes after actual flight landing time.

Brisbane Domestic Terminal : 
Your Chauffeur will meet passengers at the baggage Carousel ,for your particular flight. Chauffeurs will arrive 5 minutes after actual flight landing time.

Gold Coast/Coolangatta Airport- International:

Directly in front of the exit door from customs with name board.

Gold Coast/Coolangatta Airport- Domestic:

As you exit from arrivals to luggage carousel drivers wait in front of the doors with name board.

Residential/Office Addresses: 
Chauffeurs will stop directly in front of the nominated address if possible. If parking restrictions apply and we are unable to stop directly in front of the address, we will stop as close as possible, or at the agreed pick up location advised at time of booking.

WAITING TIME
Airport Pickups:

The first 30 minutes after a flight lands is provided complimentary. Waiting time in excess of the complimentary period is then chargeable at the hourly rate applicable to the vehicle ordered and calculated in increments of 5 minutes.
Residential / Office / Hotel Pick Ups:
A 5 minute grace period is provided from the arranged pick up time to allow time to enter the vehicle. If this grace period is exceeded, waiting time is then calculated retrospective to the original booked time in increments of 5 minutes at the hourly rate appropriate to the vehicle.

CANCELLATIONS:
Any Reservations cancelled within 2.5 hrs of the booked commencement time will attract full charge of the booked fare,
Any bookings confirmed that are based outside of Australia (Internationally) requires 48 hours notification of cancelation

Out of area & Mini Coach Reservations:
Reservations that at any time leave Sydney/Brisbane/Gold Coast or Melbourne Metro Areas and all vehicles 12 seats and upwards including driver have the following cancellation polices.
– Reservations cancelled 48 Hrs prior to the booked commencement of the reservation will attract no charge,
– Reservations cancelled within 48 – 12 Hrs prior to commencement of the reservation will attract 50% charge.
– Reservations cancelled within 12 hrs prior to commencement of the reservation will attract 100% charge.
– Reservations with a duration of more than 3 consecutive booked days require 5 or more days for cancelation notice, reservation cancelled within 5 days of the commencement of the reservation will attract full charge for the first 3 days of the reservation per vehicle.

Child Restraints (applicable to NSW only)
Under NSW Road and Maritime Authority (RMS) regulation, child restraints is required to be fitted when carrying young children for vehicle less than 12 seats. Any vehicles larger than 12 Seats are not obligated to put children in the child restraints seat. Astra Chauffeur Drive may be able to provide child restraints if the prior arrangement is made at the time of booking at surcharge of $16.50 per child restraint.

Vehicle Categories
Sedan:
Selecting this category, you will receive any vehicle from standard luxury sedan, SUV up to and including  luxury 7 seat people mover.
Standard luxury Sedan:
Selecting this category, you will receive any vehicle from standard luxury sedan and or luxury SUV.
Premium Luxury Sedan:
Selecting this category, you will receive vehicle that is a long wheel base premium European sedan.
7 Seat People Mover:
Selecting this category, you will receive any vehicle from a luxury 7 seater and or a luxury 10 seater.
10 Seat Mini Bus:
Selecting this category, you will receive any vehicle with a minimum of 10 adult seats.
Requesting specific vehicles:
Requesting a particular vehicle type Astra will endeavour to supply the requested vehicle, in the event of break down or accident the next best vehicle will be sent.

If at any time you are unable to locate your chauffeur, please call our office on 13 21 21 (Int: +61 2 9537 7777). Our staff will contact the chauffeur and connect you with them. Full charges, including applicable waiting time, will apply in all cases where passengers leave the appointed pick up location without contacting our office. 
Phone: 13 21 21
Int: +61 2 9537 7777

100% Surcharge applies to all reservations on public holidays and New Year’s Eve.